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Refund Policy

We stand behind our service. Try it free, and if it's not right for you, we'll make it right.

7 Days
Free trial — no card needed
7 Days
Money-back guarantee after purchase
0 Questions
Asked when you request a refund
Last updated: April 21, 2026

At Apollo Group TV, we want you to be completely satisfied. This Refund Policy outlines your options before and after subscribing to our IPTV service.

1. Free Trial

We offer a free 7-day trial — no credit card required. You get full access to all channels and features included in your chosen plan. The trial automatically expires after 7 days; you will not be charged unless you choose to subscribe.

To start your free trial, visit our Free Trial page.

2. Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied for any reason, you may request a full refund within 7 calendar days of your initial payment.

  • Refund requests must be submitted within 7 days of the original payment date.
  • Refunds apply to first-time purchases only — not renewals.
  • Refunds are issued to the original payment method.
  • Processing time is typically 3–7 business days depending on your payment provider.

3. How to Request a Refund

Contact us by any of the following methods:

Please include your registered email address and approximate purchase date. We process all refund requests within 48 hours of receipt.

4. Renewals

Subscriptions renew automatically unless cancelled before the renewal date. Renewal charges are not eligible for a refund. To avoid a renewal charge, cancel at least 24 hours before your renewal date. Contact support if you need help cancelling.

5. Exceptions

Refunds may not apply in the following situations:

  • The request is submitted more than 7 days after the initial payment.
  • The account has been suspended due to a violation of our Terms & Conditions (e.g., sharing credentials, circumventing region restrictions).
  • A chargeback has been initiated with your bank — please contact us directly instead.

6. Technical Issues

If you are experiencing buffering, missing channels, or connection problems, please contact our support team before requesting a refund. Most technical issues are resolved within minutes. Our team is available 24/7 via WhatsApp.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes take effect from the date of publication. Existing subscribers retain the rights described at the time of their purchase.

8. Contact

Questions about this policy? Reach us at support@apolloiptv.tv or via our contact page.